Terms of Service

These terms apply to clearance products bought from optipower.co.uk. They do not govern purchases from other Opti websites. Please read and save a copy before ordering.

1. Who you are buying from

This store is operated by Process Measurement & Analysis Limited, trading as OptiGlobal, a company registered in England and Wales (number 01015471). Our registered office and correspondence address is Brook Mills House, Carr Lane, Slaithwaite, Huddersfield, HD7 5BG, United Kingdom.

For OptiPower orders, cancellations, returns or complaints, email [email protected]. You can also write to the address above or call 01484 843 708. Please include your order number where available.

2. Clearance stock and product information

OptiPower is the sellout store for discontinued and clearance products. Stock is available only while the stated quantity remains and is not presented as a current product intended for replenishment.

Your purchase contract is with us. We remain your contact for the order and any problem with it, including if goods are faulty, not as described or not delivered.

Check the part number and written specification, including capacity, cell count, discharge rating, connector and dimensions where shown. Product photographs are illustrative and labels or connectors can vary between production runs; this does not excuse a material difference from the description, poor quality or a defect.

3. Ordering and payment

You must be at least 18 and authorised to use your payment method. Check the product, part number, specification, quantity, delivery address and contact details before submitting your order. Tell us promptly if anything is wrong; changes may not be possible once dispatch begins, without affecting any cancellation rights below.

Placing an order is an offer to buy. We accept it when we confirm acceptance or dispatch the goods. An automated acknowledgement that we received an order is not, by itself, acceptance. If we cannot supply an item, or identify an obvious price or description error before acceptance, we will explain and offer a correction for your agreement or cancel and refund the affected payment. We will not substitute goods or increase an agreed price without your agreement.

Public product prices are shown in pounds sterling including VAT. Applicable taxes and delivery charges are shown before you pay. Payment is collected through the checkout’s available payment services, including Stripe, and may be taken before dispatch. Your card issuer may apply its own currency-conversion charges.

4. Delivery

Delivery estimates are shown where available and begin once an order is ready for dispatch. Orders may arrive in more than one parcel. Unless a different delivery period is agreed, we will deliver within 30 days. If delivery is delayed, contact us; your statutory rights to set an appropriate further deadline or end the contract in qualifying circumstances remain intact.

Goods remain at our risk until you, or someone you nominate, takes physical possession, except where the law provides otherwise for a carrier you independently commission. Tell us about a missing or damaged parcel so we can investigate with the carrier. You do not have to resolve the issue with the carrier yourself.

For international destinations, any import charges payable by you will depend on the destination and the information given before purchase. Nothing in these terms permits undisclosed charges or removes mandatory rights that apply where you live.

5. Changing your mind

If you are a consumer buying online, you generally have 14 days from receiving your goods to tell us clearly that you wish to cancel, then a further 14 days to send them back. For a single order delivered in separate parts, the cancellation period normally starts when the final goods arrive. You can cancel before delivery too.

Clearance status does not remove your rights concerning faulty or misdescribed goods.

Email or write to us to cancel. The optional form below is available, but any clear cancellation statement is sufficient. Contact us for the correct return instructions before sending goods back. Our approval is not a condition of exercising a statutory cancellation right.

You pay the direct return-postage cost for a change-of-mind return. We pay reasonable return costs where goods are faulty or otherwise require a remedy at our expense. Handle goods only as you would reasonably need to inspect them in a shop; we may deduct a lawful amount for diminished value caused by excessive handling.

We refund the item price and the cost of our least expensive standard outward delivery option where required. Extra cost for an upgraded delivery service is not refundable on a change-of-mind cancellation. Refunds use the original payment method without a refund fee, normally within 14 days of receiving the returned goods or evidence of return, whichever is earlier. If no goods were supplied, we refund within 14 days of being told of cancellation.

Optional cancellation form

To: Process Measurement & Analysis Limited, Brook Mills House, Carr Lane, Slaithwaite, Huddersfield, HD7 5BG; [email protected].

I/We give notice that I/We cancel my/our contract for the following goods:
Goods and order number:
Ordered on / received on:
Consumer name and address:
Date:
Signature (only if sent on paper):

6. Faults, damage and incorrect goods

Goods must be of satisfactory quality, fit for their stated purpose and as described. UK consumers normally have a short-term right to reject faulty goods within 30 days; repair, replacement, price reduction or refund rights may continue after that, depending on the circumstances. This is not a 30-day warranty limit.

Please email us with your order number, a description of the issue and photographs if reasonably available. Prompt reporting helps us resolve warehouse or carrier claims, but does not shorten your statutory rights against us. A fault caused solely by misuse, accidental damage or failure to follow appropriate care instructions is different from a defect present when supplied; we will consider the circumstances fairly.

7. Responsibility and reasonable limits

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We do not accept liability for losses that were not reasonably foreseeable when the contract was made. Products sold to consumers are for personal use; we do not accept liability for business losses arising from that personal purchase, to the extent the law permits.

We are not responsible for the content or transactions of independently operated websites linked from this store. Delays outside our reasonable control will be handled with reasonable steps to reduce their effect, not as a blanket exemption from refund or cancellation obligations.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, defective-product liability that cannot lawfully be excluded, or any other responsibility or consumer right which the law does not allow us to exclude. There is no blanket exclusion for dispatch or product-quality defects.

8. Website use, privacy and disputes

Please use this website lawfully and respect the intellectual property in its branding, designs and content. Buying products does not grant rights to reproduce our branding or content. Our Privacy Policy explains how personal information is handled.

Contact us first if something is wrong so we can try to resolve it. These terms are governed by the law of England and Wales, without depriving consumers of mandatory protections or access to courts available under the law where they live. An unenforceable provision does not invalidate the remaining terms.

Changes apply to future orders, not retrospectively to an existing contract. The version in force when your order is accepted applies to that order.

Version history

1.0.0 — 8 September 2026. OptiPower consumer terms introduced for clearance stock, VAT-inclusive public prices, delivery, cancellation and faulty-goods provisions.