Privacy Policy

This notice explains how personal information is used when you visit optipower.co.uk, contact us, create an account or order OptiPower clearance products. Other Opti websites and third-party stores have their own notices.

1. Who is responsible

The controller is Process Measurement & Analysis Limited, trading as OptiGlobal, registered in England and Wales under number 01015471. Our registered office is Brook Mills House, Carr Lane, Slaithwaite, Huddersfield, HD7 5BG, United Kingdom.

For privacy questions or rights requests, email [email protected], write to the address above or call 01484 843 708. For OptiPower order help, email [email protected].

2. Information used by the store

• Orders and accounts: name, email, account details, billing and shipping addresses, phone number where supplied, products and quantities ordered, order history, delivery updates and payment status or transaction references.
• Payments: payment information is handled by payment providers such as Stripe. We receive information needed to manage the transaction, rather than requiring you to email card details.
• Enquiries: messages and any name, contact details, company, address, website or attachments you submit. Some business-enquiry form fields are marked required. Please avoid sending sensitive information that is unnecessary for your enquiry.
• Technical information: information about requests to the site, browser and device, page performance, security events, cookies and the source of a visit. Order attribution can associate referral or campaign information with an order.

Information comes from you, your use of the site and services involved in payments, packing and delivery. If you provide somebody else’s delivery details, make sure you are entitled to do so and share this notice with them. Purchasers must be adults; do not submit children’s personal details for an order.

3. Why we use it

• Contract: to take requested steps before purchase, create and manage your account, process an order, arrange packing and delivery, provide customer service and handle returns.
• Legal obligations: to keep required accounting and tax records, meet consumer obligations and respond to lawful requests from authorities.
• Legitimate interests: to secure and maintain the store, prevent fraud and misuse, resolve disputes and improve the service. We consider those interests alongside your rights.
• Consent, where required: for optional marketing and non-essential cookie or similar activity requiring consent. Placing an order or reading this notice is not consent to unrelated marketing or tracking.

Without the information necessary for payment, delivery or an enquiry, we may be unable to complete that transaction or respond. Optional information is not required for a purchase. Payment and security providers may use automated checks which can flag or decline a transaction; contact us if you think a decision is wrong, and consult the provider’s notice for its processing.

4. Who receives information

We share only the information needed to operate this store with the following recipients:

• Delivery and warehouse services: order, contact and delivery information needed to pick, pack, ship and support your order.
• Stripe and enabled payment services: transaction, billing and security information needed to process payments, manage refunds and prevent fraud. See Stripe’s Privacy Policy, including information about Link if you choose to use it.
• Hosting, technical and email providers: services that host and protect the WordPress/WooCommerce store, maintain it, deliver messages and support the contact form. Authorised staff and advisers may access information necessary for their work.
• Cloudflare Turnstile: the contact form uses Cloudflare’s anti-spam service, which can process device, connection and interaction information for abuse prevention. See Cloudflare’s Turnstile Privacy Addendum and Privacy Policy.
• Professional advisers and authorities: when reasonably needed to establish or defend legal rights or meet a legal duty.

5. International processing

Payment and technical providers may process information outside the UK. The destination depends on the service used; this is not necessarily a UK-only storage arrangement.

International transfers are subject to applicable data-protection requirements and may rely on recognised adequacy decisions or contractual safeguards, including relevant UK transfer provisions. Contact our privacy address for information about safeguards relevant to your information.

6. Cookies and similar technologies

WordPress and WooCommerce use cookies for functions such as login sessions, shopping baskets and checkout. Blocking necessary cookies can prevent these features from working.

Order attribution is currently enabled. WooCommerce uses Sourcebuster cookies with names beginning sbjs_ to record information such as referral source, campaign and pages viewed within a session. Attribution details can be saved with an order. The sbjs_session cookie normally lasts 30 minutes; the other attribution cookies are session cookies. This is distinct from the cookies needed to keep a basket working.

Cloudflare Turnstile on the contact form may use cookies or similar technologies for abuse prevention. The store may also use privacy-focused site analytics to understand aggregate visits and improve site performance.

You can inspect, block and remove cookies through your browser settings. These browser controls are not a substitute for any consent the law requires us to obtain before using non-essential technologies. This notice describes the current services; it does not itself collect your consent. For questions or to object to use of your order-attribution information, contact our privacy address.

7. Retention and security

Retention depends on the reason information is held: completion of an order and any returns or dispute; whether an account is still needed; applicable tax and accounting requirements; and the time reasonably needed to establish or defend a legal claim. Enquiry information is assessed against the enquiry and any resulting order or dispute. A request to delete an account does not automatically remove records we must lawfully retain.

Access is restricted to people and service providers who need information for their work. We use technical and organisational safeguards appropriate to the store, but no internet service can be guaranteed risk-free. Keep your account credentials secure and contact us promptly if you suspect misuse.

8. Your choices and rights

Depending on the circumstances, you can request access to your information, correction, deletion, restriction of processing or transfer of information in a portable format. You can withdraw consent where processing relies on it, without affecting processing that was lawful before withdrawal. Some rights are subject to legal exceptions.

You have a right to object to processing based on legitimate interests, and to object at any time to direct marketing. Email [email protected] to exercise a right. We may need proportionate information to confirm your identity; please do not send identity documents unless requested. We will respond within the applicable statutory time limit.

You can complain to the UK’s Information Commissioner’s Office at ico.org.uk/make-a-complaint or telephone 0303 123 1113. You do not have to contact us first, although we welcome the opportunity to resolve a concern.

Version history

1.0.1 — 9 September 2026. Added the Cloudflare Turnstile Privacy Addendum reference required for invisible contact-form verification.

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1.0.0 — 8 September 2026. OptiPower store notice introduced for clearance-product orders, payments, delivery, contact forms and currently enabled technologies. Material changes will be reflected in this page’s version and effective date.